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FREQUENTLY ASKED QUESTIONS
Orders
Can I cancel an order?
An order can be cancelled if it has not yet been invoiced. Please contact us through chat support on our website.
About our products
Are your products designed for weight loss even without dieting or physical activity?
All our products boost the effects of diets and physical activity. The speed and the amount of weight loss depend on every individual. Factors such as age, health, lifestyle, starting weight, and weight-loss goals should be taken into consideration. Food supplements are not a substitute for a varied diet and a healthy lifestyle. A balanced diet and a healthy lifestyle are important.
How long should I use dietary supplements?
For maximum efficiency, it is recommended that dietary supplements be used for 3 months.
If I take dietary supplements, can I stop taking medication?
Definitely not! Food supplements cannot replace prescription medication. If you are taking any medication, please consult your doctor before taking any dietary supplement.
I have a medical condition. Can I take dietary supplements?
If you have any medical conditions, please consult your doctor before taking any dietary supplement.
How safe are your dietary supplements?
All our dietary supplements have high-quality ingredients from trusted sources. All ingredients and batches of products are tested for potentially harmful heavy metals and microorganisms. Our products contain nutrient concentrates or other substances with nutritional or physiological effects. Slimmium food supplements are manufactured to GMP and HACCP standards in modern production plants located in the European Union. All supplements are EFSA-compliant. Food supplements are not intended to replace a balanced diet but to supplement it.
Are the products approved by the EU?
All products and their ingredients are approved by the European Union and certified to be marketed in member countries. They are produced under GMP and HACCP standards.
Can pregnant or breastfeeding women use dietary supplements?
Supplements for weight loss should not be used by pregnant or breastfeeding women. Please consult your doctor before taking any supplement.
Can I give these supplements to my child?
All our weight-loss supplements are designed for adults. Please consult a doctor before giving any weight-loss supplement to your child.
How long should I take WaterOut XXL?
You should take WaterOut XXL for at least 10 days (there are 10 sachets per box). You can safely take it for as long as you like. If you eat a lot of processed or salty food, often get bloated or deal with water weight, we recommend using WaterOut XXL for a longer period of time.
Need help to pick the right product for you? Want to improve your health but don’t know where to start?
You can use our chat support on the website and get all the information you need!
Returning products
Can I return the ordered products?
According to the Terms and Conditions, products ordered can be returned within 30 days of purchase. Only the value of the product is refunded, excluding shipping charges.
How do I return a product?
You must keep the invoice that accompanied the package and fill out a special return form that you scan and email to chat support on the website. Intact products can be returned to: EVRi Fulfilment, Boxset Unit B, Paycocke Road, Basildon, SS14 3EL. Please send us an email before you send anything back so that we can process your return in a timely manner. Make sure to provide proof of postage. Documentation can be sent to us by email.
How long till I get my money back?
A refund is made within 30 days of us receiving your return package.
Costs and delivery
How is the delivery made?
Delivery is made through Evri.
How much does delivery cost?
£4.50 for orders up to £40
Free for orders above £40
How long does delivery take?
The products are delivered within 3-5 working days. The reason for this is that the products may get shipped with a few days’ delay due to high demand. We ship our products from our warehouse in Northampton, UK. There are no additional charges due to Brexit.
What happens if I’m not at home at the time of delivery?
If you’re not normally home during working hours, we suggest you put in your workplace address.
My account
What do I have to do to stop receiving emails from you?
Go to the Newsletters page under My Account. Over there, you can change your email options.
What do I do if I forget my password?
Click the Log in button to enter your email address and then click the Forgot your password button. You will receive a link to reset your password and create a new one.
What do I do if a discount code I’ve received doesn’t work?
If the code you applied at checkout did not work, it might be because:
- The offer has expired
- You might’ve missed a letter/number in the coupon code
We often prepare generous campaigns and offers, so make sure never to miss a good deal by following us on social media and subscribing to our newsletter.
Why doesn’t my postcode work at checkout?
Double-check that you’ve added the space in your postcode. If you’re shopping from Ireland, please order from our Irish site instead.
Are you shopping in Ireland?
Make sure to place your order from our Irish site instead: https://www.slimjoy.ie/
Didn’t find the answers you were looking for?
You are welcome to use our chat support on the website and get an answer to your question there!